Non so' se puo' tranquillizzarti questo:
E' una conversazione tra Dan di velobuild.com e Deng-Fu che espone i problemi di approvvigionamento del 098 (e' di circa 2 settimane fa').
Hello my fellow frustrated FM098 Velobuilders. First, let me fall on my sword and offer you my most sincere apologies. I know what it is like to wait on a much desired frame 60 plus days...I feel your pain.
I contacted the manager of DengFu and we had a pointed Skype conversation (below) followed by a heated phone debate, which included the virtues of sharing information quickly and reliably.
I offer this unedited:
[8:39:15 AM] VeloBuild.com: Why are you not shipping out orders? I have many customers asking for refunds. I am very upset.
[8:40:21 AM] VeloBuild.com: Maybe we need to STOP selling Dengfu products until you can ship again
[8:46:25 AM] Dengfu: because FM069 is very hard.
[8:46:34 AM] Dengfu: produce very difficult.
[8:46:42 AM] VeloBuild.com: FM098 is the problem
[8:46:48 AM] VeloBuild.com: also FM029
[8:47:07 AM] Dengfu: in this month, FM098 will finish about 150set
[8:47:12 AM] VeloBuild.com: i have customers asking for FM098 refunds because it has been more than 30 days since they order from you
[8:48:24 AM] Dengfu: now we are catching up those oder in factory.
[8:48:42 AM] Dengfu: i think we can improve passed in this month.
[8:49:02 AM] Dengfu: now we are producing about 200sets FM069
[8:49:25 AM] Dengfu: So in the future ,FM069 will more engouh
[8:51:44 AM] Dengfu: at present our factory is very busying. More order are waiting produc.
[8:53:20 AM] Dengfu: so pls explain to customer. we will doing best.
[8:54:04 AM] VeloBuild.com: Kathy is also a problem. she does not send email to the right places and her english is not good... she does not answer questions with correct words... so me and the customers can not understand what she is saying
[8:54:10 AM] Dengfu: i am sure that our shipping time maybe better than other vender.
[8:54:40 AM] VeloBuild.com: your shipping time is the not better than other vendors... it is the slowest now
[8:55:16 AM] Dengfu: i know , now we maybe delay some time. but in the last, we maybe better.
[8:55:29 AM] Dengfu: we are good when we pass this month.
[8:56:11 AM] VeloBuild.com: We will be adding many new vendors in the next 30 days... I hope that your shipping time and performance is better.
[8:58:01 AM] Dengfu: because kathy just charge this case from lucky. so she have not touch those customer. she will fit the work.
[8:58:14 AM] Dengfu: we will do better in the future.
[8:59:26 AM] VeloBuild.com:
I hope you do.
So, it seems delivery is "sometime this month." When I pressed for a more accurate answer the best I can get is within 30 days, but he is hoping for less. I do know the factory is full speed now and DengFu is one of their biggest customers.
Lucky (a female) no longer works for DengFu. She quit the day after the Chinese Spring Festival. Kathy is now over all VeloBuild orders. I am not pleased with the service as you can see from above...as well the promises of improvements.
The orders will be filled according to date received when the frame is back in stock.
In a perfect world they would have told me this shortage was about to occur. I asked Lucky to inform me of stock levels and other changes daily. But alas, the world is not perfect and in many ways new China industry still operates with third world methods. VeloBuild is trying to improve that and most of the time things work out great. But it takes time.
That is every little bit of information I can find for you. I will continue to plead your case.
I know you will not want to hear this, but my best advise is to be patient. Yes, I know the weather is getting warmer. Remind your self over and over that you are saving thousands for the sweetest ride in town.
Peace my brothers,
Dan
VeloBuild
